ck89's Privacy Policy

This privacy policy ("Policy") sets out the terms governing information processing between the authority operating the ck89 platform (ck89.bar) ("we", "us") and users of the platform ("you", "your"). By using ck89's services, you agree to all the terms of this policy. If you do not agree with any term, please refrain from using our platform.

1. What information we collect

ck89 may collect the following information from you for various purposes:

1.1 Registration and identity verification information

• Full name, date of birth, and gender
• Mobile number and email address
• National ID (NID) or passport number (for verification where applicable)
• Your chosen username and secure password (stored in encrypted form)

1.2 Transaction information

• bKash, Nagad, or Rocket account numbers (for confirming sending and receiving)
• Deposit and withdrawal amounts and timestamps
• Transaction reference ID

1.3 Gaming activity information

• Betting history, win/loss records, and game types
• Account login times and session data
• Bonus and promotion usage history

1.4 Technical and device information

• IP address, browser type, and operating system
• Cookies and session tokens (details below)
• Device identification number (for fraud prevention)
• Site entry path and page visit data

2. Purpose of data collection

ck89 uses your information only for the following legitimate purposes:

1. Account management: Registration verification, login security, and providing a personalized experience.
2. Financial transaction processing: Confirming deposits and withdrawals and maintaining transaction history.
3. Customer support: Resolving your issues via live chat or email.
4. Security and fraud prevention: Detecting unauthorized access, multiple accounts, and fraudulent activity.
5. Responsible gaming: Monitoring your gaming behavior to take protective measures.
6. Legal compliance: Adhering to applicable laws and regulatory guidelines.
7. Service improvement: Analyzing user experience to improve the platform.

3. Data storage and security

3.1 Storage method

ck89 stores all your personal information on secure, encrypted servers. We use SSL (Secure Socket Layer) technology, which keeps all data exchanged between the browser and server secure. Your financial transaction data remains encrypted both in transit and at rest.

3.2 Technical security measures

• Industry-standard 256-bit SSL encryption
• Regular security audits and vulnerability testing
• Access controls — only authorized personnel can access relevant data
• Automated suspicious activity detection system
• Regular backups and data recovery provisions

3.3 Retention period

We will store your information for as long as your account remains active. Even after account closure, certain information may be kept in archives for a limited period to meet legal requirements. Transaction-related information is retained in compliance with financial regulations.

4. Sharing information with third parties

ck89 never sells your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service providers

Necessary information is shared with mobile financial service providers such as bKash, Nagad, and Rocket for transaction processing. These providers are governed by their own privacy policies.

4.2 Game providers

Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and other game software providers may access specific session data for technical purposes. Your personally identifiable information is not shared with them.

4.3 Legal obligations

Required information may be provided to fulfill court orders, government directives, or demands under applicable law. In such cases, we always follow a policy of sharing only the minimum necessary information.

5. Cookies and tracking technologies

5.1 What are cookies

Cookies are small text files that your browser stores on your device at the instruction of our server. They remember your visit and make future visits easier and more efficient.

5.2 Cookies we use

• Essential cookies: Required to maintain login sessions and operate core functions.
• Functionality cookies: To remember your language and preferences.
• Analytics cookies: To understand site usage statistics (individuals are not identified).
• Security cookies: For fraud detection and CSRF attack prevention.

5.3 Cookie controls

You can delete cookies or stop accepting new cookies at any time from your browser settings. Please note, however, that disabling essential cookies may cause some core functions of the platform to not work properly.

6. Your rights

ck89 recognizes and respects the following rights regarding your information:

1. Right to access: You may request to know what information we hold about you.
2. Right to rectification: You may request correction if there are errors in your personal information.
3. Right to erasure: In certain circumstances (beyond legal obligations), you may request that your information be deleted.
4. Right to restrict processing: In certain circumstances, you may request that the use of your information be limited.
5. Right to data portability: Where applicable, you may request a copy of your information in a structured format.
6. Right to object: You may object to the processing of your information for specific purposes.

To exercise these rights, please contact our support team. We will process your request within a reasonable timeframe.

7. Protection of minors

ck89's services are for persons aged 21 and above only. We do not knowingly collect any personal information from minors. If we become aware that a minor is using our platform, we will immediately close the relevant account and delete the stored information.

If you believe a minor is using our platform, please notify our support team immediately.

8. International data transfers

In some cases, your information may be stored or processed on servers outside Bangladesh. For such transfers, we ensure that equivalent protection for your information exists under the laws of the recipient country or through our contractual arrangements. We will never transfer your information to an environment with inadequate or insufficient protection.

9. Response to security breaches

If a data security breach occurs that could put your information at risk, ck89 will take the following steps:

• Taking measures to limit damage as soon as possible after the incident is identified
• Notifying the relevant authorities within the timeframes required by applicable law
• Directly informing you if there is a significant risk to you
• Conducting an investigation and taking corrective action to prevent such incidents in the future

10. Special provisions regarding mobile financial services

You use bKash, Nagad, or Rocket for transactions on ck89. These mobile financial service providers are independent entities and have their own privacy policies. We only receive the information necessary to verify transactions and never store your complete mobile wallet details or PIN/password.

Rocket is primarily Dutch-Bangla Bank's mobile wallet service. Dutch-Bangla Bank's own privacy policy will also apply for information related to this service.

11. Changes to this policy

ck89 may update this privacy policy from time to time. If there are any significant changes, we will notify you via a notice on the platform. The "Last updated" date shown at the top of the policy always indicates the most recent version. Continuing to use the platform after a change means you have accepted the new policy.

12. Contact

If you have any questions, feedback, or requests regarding your information in relation to this privacy policy, please contact us: