Frequently Asked Questions
All your questions answered
in one place
From bonuses to withdrawals — find detailed answers to everything you want to know about ck89, all in English.
Whether you are new to ck89 or an experienced player, questions come up for everyone. On this page we have covered important topics such as the welcome bonus, VIP program, deposits and withdrawals, and identity verification. Every answer is written in plain English so you can quickly find the right information and enjoy your ck89 experience with confidence.
Welcome Bonus
No, the ck89 welcome bonus is given only once per account. It applies to the first deposit only. If the same person tries to claim the bonus by opening a new account, the account may be suspended and any winnings may be forfeited. Please use this bonus responsibly.
The ck89 welcome bonus has a set expiry period. If the wagering requirement is not completed before the bonus expires, both the bonus and any winnings earned from it will be cancelled automatically. To find out the exact expiry period, check the bonus section of your account or contact 24/7 live chat support.
Slot games generally contribute the most toward completing the wagering requirement. However, the contribution rate for live casino, fishing, and sports betting may differ. For details on specific games, check ck89's terms and conditions page or ask the support team.
At ck89, wagering is calculated on the bonus amount only, not on the deposit and bonus combined. For example, if a ৳1,000 deposit earns a 120% bonus of ৳1,200, you will need to place ৳1,200 × 25 = ৳30,000 in bets before withdrawing the bonus winnings.
Yes, accepting a bonus at ck89 is entirely optional. You can deposit and play with your full balance without activating any bonus. There will be no restrictions on withdrawals at any time. If a bonus has already been credited, contact live chat to have it cancelled.
VIP Program
The ck89 VIP program has three levels in total — Bronze, Silver, and Gold. As you move up each level, the benefits increase, including weekly cashback, exclusive offers, and priority support. New players are automatically enrolled at the Bronze level.
VIP members enjoy regular weekly cashback — up to 0.3% at Bronze, 0.7% at Silver, and 1.0% at Gold. Higher levels also come with faster withdrawal processing, special promotions, and dedicated account support.
You can advance your VIP level at ck89 through regular betting activity. The more actively you play, the faster your level will rise. Consistent account activity and regular deposits play an important role in moving from Bronze to Silver and from Silver to Gold.
ck89 VIP cashback is calculated on a weekly basis. At the end of each week, cashback is credited to your account at the applicable rate based on your net losses. At the Gold level, this rate is up to 1.0%. Cashback is generally credited directly to your account and is usable subject to specific conditions.
How to Withdraw
Processing a withdrawal request at ck89 generally takes 30 minutes to 3 hours. There may be a slight delay if the server is busy or if verification has not been completed. To receive your money as quickly as possible, complete your account's KYC verification in advance.
No. ck89 only processes withdrawals to a mobile wallet registered in your own name. Whether you withdraw via bKash, Nagad, or Rocket, the name on your account and the name on the wallet must match. Requests to send money to someone else's wallet are rejected for security reasons.
The minimum withdrawal amount at ck89 is ৳500. The system will not accept withdrawal requests below this amount. The minimum deposit amount, however, is ৳100, which is the same across all payment methods (bKash, Nagad, Rocket).
Yes, but the wagering requirement must be completed before withdrawing winnings earned from a bonus. Once the 25× wagering is fulfilled, the bonus winnings are transferred to your main balance and can be withdrawn under normal rules. The bonus balance remains separate until wagering is complete.
ck89 currently supports withdrawals to three mobile financial services — bKash, Nagad, and Rocket (Dutch-Bangla Bank's mobile wallet). These three methods are the most popular in Bangladesh and ensure the fastest money transfers.
Identity Verification (KYC)
This is a standard rule to prevent money laundering and protect account security. The name registered on your ck89 account must match the name on your bKash, Nagad, or Rocket account. If there is a mismatch, the withdrawal request may be rejected and the account may be temporarily suspended.
For KYC verification at ck89, a National ID card (NID) is generally accepted. A passport or driving licence may also be used if needed. If the document is clear, legible, and not expired, the verification process will be completed quickly.
Yes. ck89 uses SSL encryption to keep all information secure. Your documents are stored solely for identity verification purposes and are not shared with third parties. Please read our privacy policy for more details.
KYC verification is required for two main reasons. First, to ensure that minors (under 21) cannot open an account. Second, to prevent fraud and money laundering. It also protects your account from unauthorised access and ensures fair payment.
If your KYC verification is rejected, first re-examine the document — check whether the image is blurry or the information is unclear. Then contact 24/7 live chat or email [email protected] for details. The support team will let you know the reason and give you the opportunity to resubmit.
Still have questions?
We are ready to help
The ck89 support team is with you 24/7, day and night. Ask your question in English or Bengali — you will get a quick response either way.
Live Chat Support
Connect to 24/7 live chat from any page on the site. It is the fastest way to get immediate assistance.
Email Support
For detailed enquiries, email us at:
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